Case Study: ICOM Mechanical boosts remote visibility and operational efficiency with FIELDBOSS

ICOM Mechanical - Customer Case Study

ICOM Mechanical, an Edmonton-based provider of refrigeration, HVAC, and mechanical services for over 29 years, faced challenges with its previous software, Wintac. A primary issue was the lack of remote accessibility, which prevented staff from viewing key business data and making decisions without having to be in the office.

By implementing FIELDBOSS, ICOM Mechanical gained complete remote access to its data, allowing for quick decision-making from anywhere. The software provided critical visibility into labor costs through automated timecards linked to service activities and customizable dashboards for each department. The solution scaled efficiently as the company grew, supporting its expansion to over 40 technicians and helping the business nearly quadruple in size since implementation. The FIELDBOSS team provided strong support throughout the migration process.

ICOM Mechanical