Case Study: United Drilling achieves seamless remote operations with FIELDBOSS

How FIELDBOSS Helped United Drilling Overcome an Unexpected Event

United Drilling, a family-owned drilling services company, faced a significant operational challenge when a COVID-19 scare forced over half of its small office staff to work remotely. Their existing paper-based processes were ill-equipped for this sudden shift, threatening their ability to manage scheduling, dispatch field technicians, and handle invoicing. To overcome this, they had previously chosen to modernize their operations by implementing FIELDBOSS, a field service management solution built on Microsoft Dynamics 365.

The web-based FIELDBOSS platform provided the solution by granting the team secure, real-time access to all their data from any location with an internet connection. This allowed for a seamless transition to remote work, enabling staff to continue pricing proposals, dispatching crews, and progressing jobs efficiently without interruption. The vendor, FIELDBOSS, ensured business continuity during the unexpected event, with the customer reporting that the transition was simple, organized, and allowed their dispersed team to work together effectively.

United Drilling

Joy Graber

United Drilling