Case Study: Hart Lifts streamlines scheduling and onboarding with FIELDBOSS

Hart Lifts streamlines 1,500 lifts with FIELDBOSS

Hart Lifts, a family-run elevator servicing company in Scotland, was challenged by its outdated, office-bound system while managing a portfolio of approximately 1,500 lifts. The legacy software caused delays in scheduling, made onboarding new client sites a multi-day process, and lacked transparency for both the internal team and their customers. Seeking a modern solution to support growth, Hart Lifts chose the FIELDBOSS cloud-based field service management platform to address these critical inefficiencies.

By implementing FIELDBOSS, Hart Lifts gained a true cloud platform with flexible scheduling tools and built-in job evidence capabilities. The results were significant: the company can now onboard new sites in minutes instead of days, a single scheduler confidently plans hundreds of monthly preventive maintenance visits using drag-and-drop functionality, and photo-backed reports are sent to customers immediately after each job. These improvements have increased operational throughput without adding headcount, improved customer trust, and provided a scalable foundation for future growth, solidifying the success of the FIELDBOSS solution.

Hart Lifts