Case Study: Action Elevator achieves greater visibility and efficiency with FIELDBOSS

Action Elevator - Customer Case Story

Action Elevator, an independently owned elevator company servicing the New Jersey area, faced significant challenges with its outdated paper-based and QuickBooks system. Tracking service jobs in real time was difficult, leading to delays in customer communication and billing. This lack of a centralized system created excessive administrative work and made it nearly impossible to get a comprehensive view of their operations.

By implementing FIELDBOSS, the company gained a centralized platform for managing all jobs, schedules, and service requests. The solution provided real-time visibility for better customer communication, streamlined maintenance routes, and enabled remote work. Technicians adapted quickly to the mobile system. FIELDBOSS greatly improved efficiency, with billing automation now saving days of work and providing clearer job costing insight, which has positioned the company for future growth.

Action Elevator

Alex Trovato

Business Operations Manager and Site Representative