Case Study: Kurtz Ersa maximizes machine uptime and productivity with Fieldbit's augmented reality platform

Kurtz Ersa Maximizes Machine Uptime and Productivity with Fieldbit's Augmented Reality Platform for Field Service

Kurtz Ersa, a global manufacturer of production machinery, faced a significant service challenge. With a widespread customer base and highly customized equipment, its small, geographically dispersed field service teams struggled with proficiency across all product lines. Attempts at remote phone support were ineffective, often leading to costly and time-consuming onsite visits that strained resources. Kurtz Ersa turned to vendor Fieldbit Ltd to implement its Fieldbit Hero augmented reality platform to address these issues.

The solution from Fieldbit enabled Kurtz Ersa's remote experts to provide real-time visual instructions and annotations to on-site personnel via live video. This drastically improved first-time fix rates and reduced the need for technician travel. The results included enhanced customer satisfaction, a happier and more productive workforce, and a return on investment within one year, as the platform paid for itself by avoiding just one service visit per month.

Kurtz Ersa

Elmar Guetling

International Service Manager