Case Study: Mekorot achieves faster, safer field repairs with Fieldbit

Guaranteeing the safe and reliable delivery of drinking water

Mekorot, Israel's national water company, faced significant challenges in maintaining its vast and complex network of water production and delivery equipment. With thousands of facilities and hundreds of machine types, their field service technicians struggled with lengthy repairs, costly downtime, and the difficulty of providing expert assistance remotely. They turned to vendor Fieldbit to implement a solution.

Fieldbit provided an augmented reality platform using smart glasses, which enabled Mekorot's on-site technicians to receive real-time, hands-free visual guidance from remote experts. This solution drastically improved first-time fix rates, shortened repair times, and reduced equipment downtime. The measurable results included significant savings on both equipment and labor costs, as well as a reduction in the time required to train new technicians.

Mekorot

Yossi Yaacoby

Director of WaTech® Division