Case Study: WayPoint Systems achieves paperless service operations and faster invoicing with FieldAware

WayPoint Systems - Customer Case Study

WayPoint Systems, a Southeast U.S. building-technology provider since 1999, delivers temperature control, life-safety and integration services across commercial facilities. The company struggled with a paper-based workflow—3‑ply handwritten forms that were often illegible or never returned—leading to customer disputes, three- to four-week invoicing delays, and time-consuming retrieval of past work for contract reporting.

WayPoint adopted FieldAware, a cloud-based, customizable service-management solution that was intuitive to set up (customer and parts lists were entered in minutes). The switch eliminated illegible work orders with pre/post-work signatures, reduced billing disputes, sped up invoicing and customer responses, and centralized service records for faster access and better customer support.

WayPoint Systems

Matt Bennett

Service Manager