Case Study: Venttex LLC grows customer base and streamlines dispatch with FieldAware

Venttex LLC - Customer Case Study

Venttex LLC, a provider of residential and commercial exhaust and vent services, was struggling with an overwhelming and manual job scheduling process based on Excel spreadsheets. Owner Gerald Hoard, Jr. sought a paperless, automated dispatch system to manage his company's growth and improve operational efficiency. He evaluated several providers but found their mobile applications and customer support to be lacking before turning to FieldAware.

FieldAware implemented its field service management solution, whose Scheduler module provided Venttex with complete visibility and mobile dispatching capabilities. The vendor's outstanding support team facilitated a quick implementation. The solution enabled efficient scheduling of recurring jobs, which contributed directly to significant business growth; Venttex gained over 1,500 new customers within the first four months of using FieldAware.

Venttex LLC

Gerald Hoard Jr.

Owner