Case Study: TruGrid achieves efficient, scalable field service operations with FieldAware

TruGrid scales field service across 20 professionals with FieldAware

TruGrid, an energy company based in Houston, faced the challenge of consolidating operations after an acquisition while needing to maintain seamless service for technicians and customers without disruption. They turned to the vendor FieldAware and its FieldAware platform, including the NetSuite Connector (FA4NS), to serve as the critical link between their ERP system and field services.

The solution implemented by FieldAware provided real-time tracking, mobile-friendly forms, and a bi-directional sync with NetSuite, enabling uninterrupted work during the migration. The results included smoother, more efficient daily operations for about 20 field professionals, with gains in transparency and accurate financial data, positioning TruGrid for scalable growth across North America.

TruGrid