Case Study: Thermo King achieves 3 hours/day time savings and 1.5 extra jobs per mechanic with FieldAware

Thermo King - Customer Case Study

Thermo King, a global leader in transport temperature control systems and auxiliary power units with locally owned service outlets across the U.S., relied on spreadsheets and manual processes to dispatch and track repair work. Service teams were paged or had to come into the office for physical work orders, creating time-consuming paperwork bottlenecks and making it difficult to ensure mechanics were on the correct jobs.

Thermo King implemented the cloud-based FieldAware field management system and Scheduler, giving office staff and technicians mobile access to assignments via iPads and smartphones. The system was live in a day, simplified scheduling and paperwork, and—according to Service Manager Greg Carter—saves him about three hours daily while enabling mechanics to complete roughly 1.5 more jobs per day, with strong customer support throughout the rollout.

Thermo King

Greg Carter

Service Manager