Case Study: Sun Oil Limited achieves improved field efficiency and real-time visibility with FieldAware

Sun Oil Limited - Customer Case Study

Sun Oil Limited, a FOCOL Holdings subsidiary that supplies retail and bulk petroleum across the Bahamas and Turks & Caicos, struggled with reactive maintenance and fragmented field operations. With dispatch centralized in Nassau, work was assigned by phone or email, making it difficult to track work orders, measure open vs. closed items, monitor timeliness, manage capacity, or hold technicians accountable.

Sun Oil deployed FieldAware’s cloud-based field service automation, giving office staff real-time visibility and technicians tablet access, plus a scheduler and priority flags. The platform was customized to their needs, improving planning and capacity management, reducing technician overload, increasing jobs completed, and delivering structured workflows, accountability and real-time status reporting.

Sun Oil Limited

Andre Moss

Engineering Projects Manager