Case Study: ServiceMaster Clean (Vancouver) achieves real-time field management and increased efficiency with FieldAware

ServiceMaster Clean - Customer Case Study

ServiceMaster Clean for Vancouver faced a common service-industry problem: marketing, sales and production teams operated in silos, leaving sales staff without easy access to previous job history and crews without up-to-date job details—making quoting, urgent requests and coordination slow and error-prone.

By deploying FieldAware for real-time field management and syncing it with Salesforce, the company created a single source of truth. Technicians receive urgent jobs and full job context on their phones, office staff track completion and outcomes, and sales and marketing gain visibility into the production pipeline. The result: faster, more accurate service delivery, fewer calls and work orders, improved service quality and a measurable boost in operational efficiency.

ServiceMaster Clean

David Benoit

General Manager