Case Study: Reynolds Machinery Inc. achieves streamlined service management and rapid onboarding with FieldAware

Reynolds Machinery Inc. - Customer Case Study

Reynolds Machinery, a family-owned dealer servicing manufacturing equipment across Ohio since 1938, needed a better way to run its service business. With customers that have multiple locations, contacts and assets, Reynolds struggled to coordinate scheduling, dispatching and maintain asset-specific service histories while preserving the high level of service that sets them apart.

FieldAware provided a fast, user-friendly field service platform that consolidated customer records, scheduling and dispatch into one system and tracked each asset’s service schedule and history. Reynolds was live in days thanks to strong implementation and support, improving service operations and visibility — “FieldAware onboarding consulting and customer support is the best I have ever experienced,” said Steve Mays, Executive Vice President.

Reynolds Machinery Inc.

Steve Mays

Vice President