Case Study: ReSource POS achieves streamlined service delivery and rapid ROI with FieldAware

Resource Pos Streamlines Service Delivery Efficiency and Reduces Costs

ReSource POS, a Chicago-based point-of-sale systems and service provider founded in 2003, expanded from a one-person shop into a nationwide team of certified technicians and service experts. As it opened offices across the U.S., the company struggled with manual dispatching and paper work orders that hampered efficiency, revenue capture and scalability, and sought a streamlined service-management solution to support growth.

ReSource POS implemented NetSuite for core ERP functions and added FieldAware from SuiteApp to handle dispatching and mobile work-order documentation. Technicians receive jobs on mobile devices, capture detailed notes and photos, and collect signed work orders, enabling centralized dispatch, better ETA estimates and accurate billing. The changes delivered rapid payback—ROI in under three months—improved dispatcher productivity, increased captured revenue and quote accuracy (including $1,500 in upsells the first week), and, as the company put it, paid for itself many times over.

ReSource POS

Thomas Catania

ReSource POS