Case Study: PSV Glass & Glazing achieves real-time field visibility and compliance with FieldAware

PSV Glass & Glazing - Customer Case Study

PSV Glass & Glazing Ltd is a leading UK and Ireland specialist in distribution and installation of replacement glass for buses, coaches, rail and motorhomes, holding Europe’s largest stock (over 63,000 lines) and a technical library covering 3,500 applications. As their operations scaled—with 150+ technicians, 100+ vehicles and strict safety/regulatory requirements—PSV struggled with centralized scheduling, real-time field updates, complex compliance paperwork and multi-warehouse inventory tracking, and needed a cloud solution to connect back-office systems with field operations.

PSV implemented the FieldAware for NetSuite SuiteApp, a mobile-first field service platform that provides real-time scheduling, map-based dispatch, dynamic compliance forms, photo capture and integrated inventory (including RFID traceability). The integration enabled end-to-end visibility and streamlined workflows, allowing PSV to process 1,700+ jobs per month, manage 100+ fitter skills, cut technician travel time by 90%, achieve a 95% first-time fix rate and reach 98% customer satisfaction, while improving invoicing and inventory accuracy.

PSV Glass & Glazing

Phil Powell

IT Director