Case Study: PSV Glass & Glazing achieves 95% first-time fix rates with FieldAware by GPS Insight

PSV Glass & Glazing boosts first-time fix rates to 95% with FieldAware

PSV Glass & Glazing Ltd, a UK-based glass distribution and installation specialist, faced challenges managing a large field team across multiple regions while ensuring strict compliance with safety regulations. Their complex operations involved coordinating over 150 technicians and managing extensive inventory, all with limited real-time visibility. They needed a modern system to connect their back-office systems with field operations to improve scheduling, documentation, and inventory tracking. To address this, they implemented the FieldAware field service management solution from GPS Insight.

By integrating GPS Insight's FieldAware platform with NetSuite, PSV gained a seamless, 360-degree view of their customer operations. The solution provided advanced scheduling, mobile forms for compliance, and real-time inventory tracking. This resulted in a first-time fix rate improvement to 95%, a 90% reduction in average technician travel time, and the ability to process over 1,700 jobs per month, all while significantly increasing customer satisfaction.