Case Study: Plumbingforce achieves faster invoicing and improved field productivity with FieldAware

Plumbingforce - Customer Case Study

Plumbingforce is a London-based plumbing, drainage and heating services firm that launched with field service automation in mind to drive productivity and avoid the pitfalls of paper-based systems. After evaluating around 30 vendors, the team selected FieldAware as the only solution that met their scheduling, dispatching and customization requirements and deployed it from day one.

FieldAware’s cloud-based platform — accessible via browser and mobile — provided real-time scheduling, map-based job tracking, custom fields, route planning and fast invoicing. The result was significant time savings, better visibility of engineer activity, improved customer service and much faster billing (invoices generated in about 30 seconds), which materially sped up cash flow.

Plumbingforce

Mark Barnes

Manager