Case Study: Pebble Technology International achieves real-time field efficiency and saves technicians an hour a day with FieldAware

Pebble Technology International - Customer Case Study

Pebble Technology International, creator of the Pebble Tec pool finish, supplies premium aggregate to a nationwide network of certified installers and provides on-site support and training. When Director of Quality Control Brian Varisco joined, the company had no centralized customer database—work orders were tracked on individual Excel spreadsheets, photos and attachments were hard to find, and field technicians spent time emailing end-of-day reports and chasing information.

Pebble implemented FieldAware’s cloud-based field service management with a mobile app for iPhone and Android, giving office staff and technicians instant access to customer records, attachments and job dispatches. The result: technicians save about an hour per day, jobs can be created and dispatched in real time from the field, and the company has significantly reduced back-and-forth calls and emails while improving productivity and information access.

Pebble Technology International

Brian Varisco

Director of Quality Control