Case Study: Pearson Mechanical Inc. achieves faster dispatching and higher productivity with FieldAware

Pearson Mechanical Inc. - Customer Case Study

Pearson Mechanical Inc., a family-owned plumbing and HVAC firm serving North Texas since 1982 with 12 employees, faced inefficient, paper-based dispatching. Dispatcher Jorge Villa—who previously worked in the field—says calls were logged manually, technicians had to write down job details and frequently phoned the office for prior work or customer information, which slowed response times and limited dispatch flexibility.

Pearson implemented the FieldAware cloud mobile solution, giving technicians instant access to job details, work history and customer data via smartphones. The app put assigned jobs on a dashboard, enabled remote dispatching, on-the-spot signatures and professional quotes, and saved the dispatcher about an hour a day (technicians 1–1.5 hours), improved customer experience and accelerated collections.

Pearson Mechanical Inc.

Jorge Villa

Dispatcher