Case Study: Northwest Restaurant Services achieves $8,000/week cash-flow boost and faster invoicing with FieldAware

Northwest Restaurant Services Delivers Better With FieldAware

Northwest Restaurant Services, part of the Seattle Restaurant Store family, maintains and repairs restaurant and commercial refrigeration equipment across the Seattle area. As their service offerings grew, the company struggled with paper-based invoices, manual customer lookups, and cumbersome job scheduling and tracking—making it hard to manage techs, locations, and job details efficiently.

They implemented the cloud-based FieldAware field service management system, using its Scheduler to optimize routes and real-time job status and its mobile invoicing (with accounting integration) to bill customers immediately. The result: much faster invoicing and an estimated $8,000 per week increase in cash flow, improved parts and asset visibility, reduced customer frustration, and lower operating costs.

Northwest Restaurant Services

Sarah Parker

Office Manager