Case Study: M.E.S.O. achieves proactive fleet uptime and higher productivity with FieldAware

M.e.s.o. doubles back-office productivity with FieldAware

Mobile Equipment Service Options Inc (M.E.S.O.), a fleet maintenance company, struggled with inefficient data capture and scheduling for its customers' mobile assets, which often moved unexpectedly. This back-office burden hindered growth and made proactive maintenance difficult. To address this, they implemented the Uptime-as-a-Service solution, integrating IoT monitoring from ThingTech with the FieldAware field service management platform from GPS Insight.

The FieldAware solution leveraged real-time asset data to streamline M.E.S.O.'s entire service workflow, from scheduling to invoicing. This allowed for predictive maintenance and efficient technician dispatch. The results were significant, with back-office productivity doubling without additional staff. M.E.S.O. gained a substantial competitive advantage, able to increase equipment uptime and extend asset lifespan for its customers.