Case Study: Mechanical Specialties, LLC achieves 10x faster information access and improved field service efficiency with FieldAware

Mechanical Specialties, LLC - Customer Case Study

Mechanical Specialties, LLC is an electrical contracting firm founded in 2004 that relied on paper, disparate software, calendars and spreadsheets, creating inefficiencies and forcing employees to search multiple sources to find previous work, invoices and schedules. Frustrated by lost time and disorganized customer data, the company sought a single solution to consolidate work history, invoicing, reporting and scheduling.

They implemented FieldAware’s field service management software, along with hands-on training and support, which centralized job information and enabled real-time back-office-to-technician communication. As a result, staff can access job details, photos and signatures in one place, schedule more jobs, and focus on revenue-generating work; management can better oversee field teams, and customers recognize the improved, more technologically advanced service — “information is now at our fingertips ten times faster,” says CAO Monique Kottemann.

Mechanical Specialties, LLC

Monique Kotteman

CAO