Case Study: LNCurtis.com achieves 90% reduction in paperwork and doubles daily service jobs with FieldAware

LNCurtis.com - Customer Case Study

LN Curtis, an Oakland-based maker of firefighting, law enforcement and first-responder equipment, operates a large mobile service business across the U.S. and overseas. Growth was constrained by manual invoicing and paperwork, poor visibility into quoting and billing, and difficulty managing and dispatching field technicians—so the company sought field service software with inventory, scheduling, mobile requests and NetSuite integration.

LN Curtis implemented FieldAware with a NetSuite Connector, giving technicians job details and the ability to create 95% of jobs in the field, capture signatures and media, and sync data across systems. Paperwork time dropped by about 90%, daily service jobs doubled from ~15 to 30–40, dispatch visibility improved, and the company scaled staffing and service capacity while improving customer experience.

LNCurtis.com

Mia Tafuna

Customer Service and Operations Manager