Case Study: LN Curtis doubles service jobs and reduces paperwork with FieldAware by GPS Insight

LN Curtis reduces paperwork by 90% with FieldAware

LN Curtis, an equipment manufacturer serving firefighters and first responders, faced slow growth due to inefficient manual paperwork for their mobile service technicians. This lack of visibility and process inefficiency caused missed customer deadlines. To modernize operations and enable growth, they chose the FieldAware field service management platform from GPS Insight.

Implemented by GPS Insight, the FieldAware solution integrated with LN Curtis's NetSuite ERP via a dedicated connector, providing real-time data flow. This allowed technicians to create 95% of jobs in the field, drastically reducing paperwork time by 90% and more than doubling daily service jobs from 15 to 30-40. The visibility and scheduling improvements enabled efficient dispatching and supported plans for hiring additional technicians, driving significant productivity and growth.

LN Curtis