Case Study: Intimus International achieves dramatic operational efficiency and 1-minute invoicing with FieldAware

Intimus International - Customer Case Study

Intimus International, a German multi‑national leader in information security and cash management systems, faced fragmented accounting and ERP processes after acquisitions and slow, paper‑based field service workflows. The company needed consistent, consolidated financial reporting across countries and faster, more reliable coordination between dispatch, technicians and accounting to improve service contract profitability.

By implementing NetSuite OneWorld for unified accounting and ERP and FieldAware for mobile field service, Intimus automated dispatching, technician scheduling and time/parts capture, with data flowing instantly back into NetSuite. The change enabled cross‑country supply‑chain and personnel analysis, cut dispatch workload by about 80 hours per week, reduced required dispatch staff from eight to two, and shortened invoicing time from one day to under one minute—delivering faster response and better customer service.

Intimus International

Erlyn Grevelt

Supply chain coordinator