Case Study: Home Decor achieves real-time visibility and improved fitter utilization with FieldAware

Home Decor - Customer Case Study

Home Decor is an end-to-end home furnishings and installation company that had outgrown manual operations—relying on office whiteboards—to manage growing volumes of projects, teams and parts. Rapid growth exposed a lack of real-time visibility into field work, poor fitter utilization, rising installation costs and no reliable way to track task times or ensure the right-skilled person was deployed to each job.

They implemented FieldAware’s cloud-based field service management solution to centralize scheduling, dispatching and reporting. Within three months Home Decor saw reduced fitting times, better fitter utilization, controlled overtime costs and tangible performance metrics for internal use and customer reporting, enabling improved scalability and a continuous improvement approach.

Home Decor

Neil Martin

Sales Director