Case Study: Generator Systems achieves operational excellence and faster service with FieldAware

Generator Systems Delivers Exceptional Customer Service and Operational Excellence

Generator Systems, an Akron, Ohio–based seller and servicer of generators and pumps, needed to modernize its field service operations to increase efficiency, speed customer response times, and deliver consistently excellent service.

The company implemented FieldAware integrated with NetSuite—providing a customizable, mobile solution that supplies technicians with parts lists, customer history, directions, and the ability to complete job orders in the field. The results include a 17% increase in schedulable hours, work-order close time cut from 45 minutes to five, daily closeouts for faster invoicing, scheduling adjustments reduced to seconds, and finance processing twice as many transactions with the same staff.

Generator Systems

Rob Somrak

Chief Financial Officer