Case Study: Generator Systems achieves faster service and greater efficiency with FieldAware by GPS Insight

Generator Systems boosts schedulable hours 17% with FieldAware

Generator Systems, a power generation company based in Akron, Ohio, needed to improve the management of its field service operations to increase efficiency, speed up customer response times, and deliver exceptional service. To meet this challenge, the company selected the FieldAware field service management software from GPS Insight.

The solution implemented by FieldAware provided a customizable and mobile platform that integrated seamlessly with the company's NetSuite ERP system. This allowed technicians to receive jobs, parts lists, and customer history on their smartphones, drastically reducing work order completion time from 45 minutes to just 5 minutes. As a result, FieldAware helped Generator Systems achieve a 17% increase in schedulable hours, and the finance department was able to process twice the number of transactions with the same staff.

Generator Systems