Case Study: The Flying Locksmiths streamline field service operations with FieldAware

FieldLocate Helps The Flying Locksmiths Automate their Service

The Flying Locksmiths, a rapidly expanding national locksmith franchise, faced significant inefficiency due to outdated, paper-based processes for scheduling, invoicing, and inventory. Their dispatchers used paper and clips for scheduling, while technicians hand-wrote invoices that were manually entered into QuickBooks, creating a major time drain. Seeking to automate operations and improve productivity, COO Brett McMenimon turned to FieldAware for a solution using their FieldLocate product.

FieldAware implemented FieldLocate, an intuitive field service management solution that automated scheduling, invoicing, and recordkeeping. The system provided real-time visibility of field operations, sent automated customer alerts, and integrated directly with QuickBooks. This resulted in a 100% improvement in customer service, considerably faster invoicing, and freed up staff for other responsibilities. The Flying Locksmiths found FieldLocate simple to use and have successfully rolled it out to over 40 locations, deeming it a worthwhile investment.

Flying Locksmiths

Brett McMenimon

Chief Operating Officer