Case Study: Allied Glass achieves streamlined field service and faster invoicing with FieldAware

FieldAware streamlines processes and gets results for Allied Glass

Allied Glass & Aluminum Products, based in Victoria, British Columbia and in business since 1960, provides commercial and residential glass services including skylights, custom showers, railing systems and 24/7 emergency repairs. As the company grew, it struggled with paper-based work orders, invoices and multiple disconnected systems that required technicians to come into the office for new jobs and made coordination slow and error-prone. To streamline operations they evaluated options and selected FieldAware for its QuickBooks integration, support and cost-effectiveness.

FieldAware’s cloud-based, mobile field service platform consolidated scheduling, dispatching, invoicing and reporting and integrated with QuickBooks via an open API. Jobs are now sent to technicians’ smartphones, dispatch happens from the office, and real-time job status (start/stop times and locations) makes it easy to handle emergencies and reassign work. The result: eliminated lost paperwork, improved productivity, faster invoicing (daily instead of weekly) and measurable time savings for the business.

Allied Glass

Jeff Devine

President and Owner