Case Study: Exceptional Restaurant Company achieves faster technician response times and improved efficiency with FieldAware

Exceptional Restaurants Improves Technician Response Time With FieldAware

Exceptional Restaurant Company, a Buford, GA–based operator of 38 quick-service restaurants (Taco Bell, KFC, Pizza Hut, Sonic) needed to streamline maintenance across its locations. Their process was manual and inefficient — stores called an office coordinator, work orders were created in Excel and on paper, and there was no way to track technician arrival or job completion.

They implemented FieldAware’s cloud-based field service platform with mobile tracking and customized features. The system provides real-time technician tracking, detailed reporting for performance comparisons, and serves as a timesheet for payroll, leading to better-organized technicians, improved efficiency, and easier management of technician performance — with responsive ongoing support from FieldAware.

Exceptional Restaurant Company

Ayman Amin

Director of Human Resources & Development