Case Study: Meadows Office Interiors achieves revenue growth and improved service delivery with FieldAware

Driving Revenue Growth with FieldAware

Meadows Office Interiors, a 50‑year leader in designing and servicing workplace environments, launched Meadows Service Group to provide ongoing furniture maintenance, asset management and on‑demand service. Rapid growth exposed limitations in their manual processes and fragmented visibility — risking service levels and missing opportunities — so they sought a tightly integrated field service solution that would work with their existing NetSuite ERP and provide granular job tracking.

Meadows deployed FieldAware, integrating it with NetSuite and running role‑based training for office and field staff. The cloud‑based platform standardized workflows, gave real‑time visibility via NetSuite portlets and a service center display, improved scheduling and dispatch, and enabled mobile job processing. The result was higher on‑time arrivals, faster and more accurate billing, fewer repeat trips, increased productivity and revenue growth for the new service division, alongside improved customer satisfaction.

Meadows Office Interiors

Ethan Bajrak

Director of Enterprise Solutions