Case Study: Cross Refrigeration achieves 15% revenue growth with FieldAware for Salesforce

Cross Refrigeration - Customer Case Study

Cross Refrigeration needed a faster, more connected way to manage field service and extend the value of Salesforce into the field. The company implemented FieldAware for Salesforce to improve scheduling, dispatching, and access to customer and job information for technicians.

With FieldAware, work order updates now flow automatically between the back office and technicians, including job status and product usage, while technicians receive prompts for additional services and maintenance contracts. This streamlined process helped Cross Refrigeration improve service and achieve a 15% increase in overall revenue without adding staff.

Cross Refrigeration

Chris McFadden

Service Director