Case Study: Coffee & Tea Solutions achieves an 80% reduction in scheduling and dispatch time with FieldAware

Coffee & Tea Solutions Amps Up Service With FieldAware

Coffee & Tea Solutions, a Fort Worth-based provider of commercial beverage equipment installation, maintenance and repair, was struggling with a patchwork, manual system for handling service calls. Operations were slowed by scattered databases, paper-based job forms, no automatic job numbering and difficulty dispatching or seeing job history when managers were away, which made scheduling and billing time-consuming and error-prone.

The company implemented FieldAware’s cloud field-management system, gaining automatically generated job numbers, mobile and web access to job history, a Tasks checklist for technicians and QuickBooks integration. The change cut scheduling and dispatch time by about 80% (from roughly 10 minutes to 2 minutes per job), sped invoicing, improved visibility and job tracking, and positioned the firm to scale and pursue new distributor accounts.

Coffee & Tea Solutions

Daniel Garcia

Operations Manager