Case Study: Benchmark Air Conditioning achieves steady cash flow and improved efficiency with FieldAware

Benchmark Air Conditioning - Customer Case Study

Benchmark Air Conditioning is a family-owned HVAC service in Bakersfield, Calif., operating in a desert climate with year-round demand but seasonal winter slowdowns that hurt cash flow. When General Manager Brent Palmer joined, he found the office was entirely paper-based, leading to lost files, delayed or missed billing, and difficulty tracking jobs.

After evaluating 20 options, Benchmark implemented FieldAware’s cloud-based field service platform, centered on a real-time Scheduler and mobile access for technicians and a touchscreen dispatcher. The result: streamlined dispatching, instant job visibility, immediate exports to QuickBooks and faster billing, no customer complaints over invoicing, improved technician adoption, and steadier cash flow through slow periods—supported by an ongoing, responsive vendor relationship.

Benchmark Air Conditioning

Brent Palmer

General Manager