Case Study: Ardmore Fresh Air achieves faster scheduling and halves invoicing time with FieldAware

Ardmore Fresh Air - Customer Case Study

Ardmore Fresh Air, a Chicago-area HVAC service provider with more than three decades in business, faced operational challenges keeping pace in a competitive market and ensuring technicians worked efficiently. Office manager Beata Trojniak struggled with a manual dispatch process—taking calls in the office, then calling, texting, or briefing technicians each morning—which made it hard to ensure everyone had complete job details and accurate directions.

Ardmore implemented the cloud-based FieldAware field service management solution and mobile app, centralizing job details, customer and asset information, history, maps and notifications. The change sped up scheduling and real-time communication, gave technicians exact directions, helped organize assets for jobs, and cut invoicing time in half (from two hours to one), with responsive customer support rounding out the benefits.

Ardmore Fresh Air

Beata Trojniak

Office Manager