Case Study: Accent Building Restoration, Inc. achieves 1 hour/day per technician and $7,500 daily savings with FieldAware

Accent Building Restoration, Inc. - Customer Case Study

Accent Building Restoration, Inc. (ABR), based in Salem, OR, is a commercial restoration firm with 125 technicians operating in 18 states offering services from painting to waterproofing. ABR relied on handwritten field work order books that were signed, faxed and manually entered into accounting — a time-consuming process that president James Fawcett wanted to replace by leveraging technicians’ smartphones.

ABR implemented FieldAware’s cloud-based field service platform with QuickBooks integration, mobile scheduling/dispatch, dropdown itemized work descriptions and on‑site estimating. The mobile workflow delivers real‑time job details, faster invoicing and fewer site visits; Fawcett estimates at least one hour saved per technician per day (125 techs × $60/hr ≈ $7,500/day), increased capacity for additional jobs and improved customer service.

Accent Building Restoration, Inc.

James Fawcett

President and Chief Operating Officer