Case Study: Randolph EMC improves field services productivity with Fielda

Fielda increases Field Services Productivity for Randolph EMC

Randolph EMC, an electric utility provider in North Carolina, was struggling to maintain and manage assets across multiple locations because it relied heavily on paper-based field asset records. This made it difficult for inspectors and technicians to identify issues quickly, communicate updates, and handle service requests efficiently.

Fielda helped Randolph EMC move to a cloud-based system using maps, forms, and asset management tools to locate assets, track status, and capture field data digitally with Fielda’s Form Builder and GIS mapping. With Fielda, Randolph EMC centralized information, improved real-time access for teams, and cut paperwork, leading to more than 30% better operational efficiency and a reduction of over 50% in service request handling time.

Randolph EMC

Dennis Mabe

Vice President of Engineering & Operations