Case Study: Fireside Hearth & Home achieves $10M in annual efficiency gains with Field2Base

Fireside Hearth & Home saves $10M annually with Field2Base

Fireside Hearth & Home, a leading provider of hearth products, faced operational challenges as its 350+ field personnel relied on carbon-copy paper forms. This process created a 24-48 hour lag in data reaching the office, necessitated manual processing and duplicate data entry, and limited visibility into field activities. The company partnered with vendor Field2Base to digitize its workflows.

Field2Base implemented a digital platform that electronically connected field teams directly to backend systems for work orders, inspections, and timekeeping. This solution delivered an estimated $10 million in annual efficiency gains by saving an estimated 400,000 labor hours. Results include 1.6 million annual digital submissions and 60% of eTickets being processed automatically without office intervention, which accelerated customer service and improved data quality.

Fireside Hearth & Home Technologies