Case Study: National Metering & Technical Services boosts field service efficiency with Field Squared

How National Metering Digitally Transformed Their Utility Service Operations with Field Squared

National Metering & Technical Services, a Washington-based utility services provider, needed a better way to manage its highly distributed mobile workforce. Relying on paper forms and manual processes made it difficult to assign jobs in real time, capture field data like photos, barcodes, and GPS locations, and get accurate information back to the office.

Field Squared provided a cloud-based field service management platform with mobile workforce tools, configurable work orders, photo and barcode capture, GPS tracking, and scheduling/route optimization. With Field Squared, National Metering cut back-end work order preparation by at least 50% and reduced time spent per work order by 75%, while improving operational efficiency and giving customers greater confidence through real-time status updates.

National Metering & Technical Services

Autumn Potter

Operations Manager