Case Study: XTIUM scales nationwide field services with Field Nation

Xtium cuts staffing costs by 40% with Field Nation

Xtium, a managed service provider for enterprise retailers and restaurant chains, faced challenges with inconsistent quality and high costs when supplementing its full-time workforce through traditional staffing agencies. To scale its field service business while delivering same-day support across the U.S., the company turned to the Field Nation marketplace for on-demand labor.

By leveraging Field Nation's curated network of skilled technicians, multi-tier auto-dispatch, and preferred tech pools, Xtium achieved reliable and cost-effective service delivery. The partnership resulted in a 40% cost savings, a 97% first-time fix rate, and zero quality escalations, positioning the company for efficient future growth.

Xtium