Case Study: Sendero Cloud achieves nationwide IT service consistency with Field Nation

Sendero Cloud reduces escalations by 95% with Field Nation

Sendero Cloud, a provider of telecom, networking, and cloud consulting services, faced challenges ensuring consistent quality and national coverage for its enterprise clients. Their previous method of using third-party service companies and ad-hoc searches resulted in technicians with skills gaps, high costs, and a lack of control over service delivery. To solve this, Sendero Cloud partnered with vendor Field Nation and its Field Nation Premier service.

By implementing Field Nation's marketplace, Sendero Cloud gained direct control over a vast network of technicians, enabling them to find highly skilled resources anywhere in the U.S. This solution delivered significant results: a positivity rating over 90%, a 95% reduction in escalations, and the ability to ensure consistent quality while reducing costs. The partnership with Field Nation gave Sendero Cloud the confidence to grow, providing geographic coverage throughout the country and the assurance that they can meet any client need.

Sendero Cloud