Case Study: Sagent achieves nationwide network maintenance efficiency with Field Nation

Sagent extends network uptime nationwide with Field Nation’s 300+ regional logistics centers

Sagent, a provider of global network solutions and mission-critical infrastructure support, faced the challenge of meeting strict network uptime SLAs while expanding its access to qualified technicians across the United States. To address this, Sagent partnered with the vendor Field Nation to leverage its on-demand workforce platform.

By implementing Field Nation's platform, Sagent gained access to a flexible, nationwide technical workforce. This solution provided performance visibility, enabling Sagent to select skilled technicians, dispatch them efficiently, and ensure consistent, high-quality service delivery. The partnership allowed Sagent to innovate its service model, reduce downtime and operational costs for its customers, and provide an exceptional customer experience.

Sagent