Case Study: 360° Technical Services achieves 216% service revenue growth and stronger business control with Field Nation

Revenue Upside & Business Control with Field Nation

360° Technical Services is a field services company that delivers rapid telephone, data, internet and IT support for national clients. They faced inefficient communication and limited control because they relied on multiple third-party technology providers and lacked direct access to the technicians executing work, which hurt SLA management and prevented them from recovering revenue. To address this, they engaged Field Nation’s contingent work platform and direct-to-tech marketplace and project/work management tools.

Using Field Nation, 360° Technical Services could directly find, engage and manage technicians nationwide, gaining real-time project visibility and automated workflows. Field Nation’s solution helped turn the subsidiary into a revenue-generating unit—contributing $250,000 last year and on target for $500,000 this year—with service revenue up 216% (2016 vs. 2015) and an average of $41,000 per month; the company also anticipates an additional 65% revenue jump.