Case Study: ReSource POS achieves major time savings and real-time field visibility with Field Nation

ReSource POS - Customer Case Study

ReSource POS is a restaurant and retail point-of-sale service and installation company operating across the U.S. (including Puerto Rico) and Canada, working long hours to support clients seven days a week. They struggled with limited technician coverage outside a few W2 locations (Texas, Los Angeles, Miami) and a slow, manual dispatch process that required going through NetSuite and retyping information—so they relied on Field Nation to fill coverage gaps.

Field Nation delivered a solution by integrating its platform with Autotask via API and by enabling Talent Pools of vetted contractors. The integration syncs photos, tracking, closing notes and custom fields in real time (eliminating manual re-entry), while a 100+ technician Talent Pool improved accountability and repeatable quality. As a result, Field Nation helped ReSource POS shave minutes off hundreds of daily work orders, save significant time and thousands of dollars in resources, and give clients real‑time visibility into jobs.

ReSource POS

Bill Wood

Dispatch and Field services manager