Case Study: Pomeroy optimizes customer experience and service coverage with Field Nation

Pomeroy supports over 1 million work orders a year with Field Nation

Pomeroy, a provider of IT implementation and support services, faced challenges from volatile service demand, geographic gaps, and skills shortages that required a more flexible labor model. To address this, they turned to vendor Field Nation to implement an on-demand workforce solution.

By using Field Nation's platform to build a blended workforce, Pomeroy supplemented its W2 staff with on-demand technicians. This solution provided greater scalability, filled skill and geographic gaps, and ensured rapid response times. The result was optimized costs and the maintenance of Pomeroy's high standards for customer experience, allowing them to deliver reliable service despite fluctuating demand.

Pomeroy