Case Study: Pivital improves service efficiency and visibility with Field Nation Salesforce integration

Pivotal reduces swivel-chair updates by 20–25% with Field Nation Salesforce integration

Pivital, a Field Nation customer since 2014, used on-demand labor to complement its full-time engineers. Their challenge was managing work orders across two separate systems, requiring them to switch between the Field Nation platform and Salesforce Service Cloud to track service requests, which was inefficient.

Field Nation's solution was to integrate Salesforce Service Cloud with its platform. This provided Pivital with real-time visibility, eliminated the need for dual-screen updates, and reduced manual syncing work by 20-25%. The integration improved service efficiency and supported over $6.6M of work across a 12-month period.

Pivotal