Case Study: National Technology Deployment Services Provider achieves 40% time savings and same-day SLAs with Field Nation's WorkSmart Connect

National Technology Deployment Services Providing Company - Customer Case Study

National Technology Deployment Services Providing Company, a national provider of contract technology deployment services, faced severe inefficiencies in converting client ticket requests into actionable work orders. They needed a solution that would seamlessly integrate with their enterprise ticketing system, enforce predefined rules, accelerate SLAs, and improve responsiveness, so they engaged Field Nation and its WorkSmart Connect capability.

Field Nation implemented WorkSmart Connect, a codeless integration that uses intelligent parsing and preset rules to translate tickets, emails, and attachments into work orders within seconds while providing ticket tracking and real‑time visibility. Field Nation’s solution saved 40% of processing time, delivered a 100% boost in work efficiency, and enabled SLAs to be met within hours, reducing errors and supporting scalable business growth.