Case Study: Tech Data achieves 50% growth and nationwide scaling with Field Nation

How Tech Data realized 50% growth with Field Nation.

Tech Data, a data center services provider, faced a scaling challenge: their legacy field service system only allowed one user and made onboarding difficult, limiting growth beyond a handful of W2 workers. To achieve ease of use, scalability, and better support, Tech Data selected Field Nation’s Field Service Marketplace as their vendor solution.

Field Nation’s platform and customer service enabled Tech Data to expand from one dispatcher to twelve, tap ~400 contract technicians who now perform about 75% of their work, and scale nationwide without adding W2 staff. That shift drove roughly 50% growth and saved Tech Data tens of thousands of dollars a year in overhead while allowing them to serve every U.S. zip code quickly.

Tech Data

Donald Reblitz

Vice President of Operations