Case Study: BLM Technologies achieves 99.99% SLA performance and nationwide scalability with Field Nation

How BLM Technologies Increased their SLA Performance with Field Nation

BLM Technologies, a 40-year provider of IT hardware, software, and field services, needed to scale its on-site workforce nationally but was relying on multiple small providers that created inconsistency, extra work, and missed SLAs. To address this, BLM Technologies turned to Field Nation and its contractor marketplace/platform to more efficiently find and vet qualified contract technicians across the U.S.

Field Nation implemented a national, vetted network of service providers that allowed BLM Technologies to assign the right skill sets in every market, move from regional to nationwide coverage, and standardize operations. As a result, BLM Technologies’ SLA performance rose from the mid-80s to approximately 99.99% on a regular basis, enabling growth, reduced penalties, and stronger competitiveness—thanks to Field Nation.

BLM Technologies